Frequently Asked Questions

  • Do your dogs come with any kind of health guarantee?
  • We do not sell dogs unless they have been deemed healthy at the time of the sale. You will receive documentation from our veterinarian stating the good health of your new dog.

  • What are my delivery options?
  • Please visit our Delivery Options page for more information on delivery options. 
     
    Off-Leash K9 Dog Training and Sales can deliver professionally trained dogs for sale to all 50 states and Canada, including the the following locations : Birmingham, Alabama, AL; Anchorage, Alaska, AK; Phoenix, Arizona, AZ ; Little Rock, Arkansas, AR; Los Angeles, California , CA; Denver, Colorado, CO; Hartford, Connecticut, CT; Wilmington, Delaware, DE; Miami, Florida, FL; Atlanta, Georgia, GA; Hawaii, HI; Boise, Idaho, ID; Chicago, Illinois, IL; Indianapolis, Indiana, IN; Des Moines, Iowa, IA; Wichita, Kansas, KS; Louisville, Kentucky, KY; New Orleans, Louisiana, LA; Maine, ME; Baltimore, Maryland, MD; Boston, Massachusetts, MA; Detroit, Michigan, MI; Minneapolis-St. Paul, Minnesota, MN; Jackson, Mississippi, MS; St. Louis, Missouri, MO; Helena, Montana, MT; Omaha, Nebraska, NE; Las Vegas, Nevada, NV; New Hampshire, NH; New Jersey, NJ; Albuquerque, New Mexico, NM; Buffalo, New York, NY; Charlotte, North Carolina, NC; Fargo, North Dakota, ND; Cleveland, Ohio, OH; Oklahoma CIty, Oklahoma, OK; Portland, Oregon, OR; Philadelphia, Pennsylvania, PA; Rhode Island, RI; Greenville, South Carolina, SC; Sioux Falls, South Dakota, SD; Nashville, Tennessee, TN; Houston, Texas, TX; Salt Lake City, Utah, UT; Vermont, VT; Richmond, Virginia , VA; Seattle, Washington, WA; Washington D.C., Charleston, West Virginia, WV; Milwaukee, Wisconsin, WI; Casper, Wyoming, WY, and Puerto Rico.

  • Do you deliver trained dogs for sale to Canada, Puerto Rico, or overseas?
  • Yes, we can deliver our trained dogs to Canada, Puerto Rico, and in many cases, to other countries.  Please contact us for specific questions and areas of delivery.

  • Do I need training when accepting a trained dog into my family?
  • Yes, you need to know how to work with your dog. It is most effective when we can show you how to work with your dog and then watch you do it, so as to correct any handling techniques you may be struggling to learn.

  • What is your return/refund policy?
  • We guarantee the training and level of obedience on all our dogs and programs.  Here is our policy regarding this:
     
    Board & Training Program
    There are no refunds once your dog's training has begun, but we stand behind the level of our training!
     
    Trained family dogs for sale
    We do not offer refunds on trained family dogs.  We do realize, however, that sometimes the family and the dog may not be a good match.  In these cases, if the family contacts us within the 30 day bonding period to inform us it's not working, we will replace the dog with a dog of equal value.  You will be responsible for the shipping of the dog back to us, but the new dog will not cost you extra unless you choose a dog that is valued at a higher amount.

  • What age of dog should I look to purchase?
  • Depending on your lifestyle and personal needs, dogs are supplied at various ages.

  • Do I have to pay everything up front?
  • For professionally trained dogs for sale on our website (those already listed), a non-refundable deposit of $500 is needed in order for a dog to be considered sold. For Special Order (custom) dogs, we require a non-refundable deposit of $200 in order to begin looking for your new dog.  The balance will be due upon completion of the training.

  • How long does it take to get a special order dog once we decide the type of dog we want?
  • We will discuss that with you at the time, but most of the time it will take around 30-45 days for you to have your trained family dog.

  • How do I get started in getting a trained dog from you?
  • You can start by contacting us and telling us what you need, if you do not see a trained dog for sale on our website that you want. This will give us some information about you and will help us best serve you. If you want a Special Order dog, please include what you are looking for (breed, sex, color, size, temperament, etc.).
     
    After we know what you are looking for, and after we receive your non-refundable $200 deposit, we will then begin finding some dogs that match your criteria.  We will e-mail you 3-4 dogs for you to see.  The e-mail will include pictures, a little background information, and the cost of training each dog.  Once you decide which dog you want (if you don't see one you like, we keep looking), we get the dog and begin his/her training.  The entire process typically takes anywhere from 4-6 weeks.  The balance is due upon completion of the training.

  • What kind of food do you feed your dogs?
  • We feed all of our dogs Taste of the Wild. Made with real roasted meats and supplemented with fruits and vegetables, these grain-free formulas provide a superior taste sensation, highly digestible energy and natural antioxidants to support a healthy immune system and overall health. Plus, your dog will LOVE the taste!
     
    We also recommend reading this informative ebook about what to feed (or not feed) your dog.

  • What are your certifications/training?
  • One major problem we see with dog training is that there is no governing body that regulates dog trainers. In other words, anyone can call themselves a dog trainer, and take your money, with no training, certification or accountability. This is bad for dog owners and has led to many people being duped or unsatisfied.

    We believe anyone who works with other people's dogs, especially when it's being done for payment, should be trained and certified. Beware of any trainer that hasn't been formally trained and who downplays certification. We are trained and certified through Fred Hassen's Sit Means Sit School of Professional Dog Training, as well as trained in the Trinity Remote Systems with SFC Dogs in California. In addition, we are consistently adding to our education and training, always working to get better. Your dog deserves that kind of commitment.